Returns and Exchanges
We take pride in our quality and service, so first and foremost, we want to make sure you as the customer are always 100% happy with your experience. If you have any questions or concerns, please email us at Coronado.Dog.Beach@gmail.com. Otherwise, please see below for our return/exchange policy
For returns for store credit or exchanges (US ONLY): If you are looking to make an exchange or get store credit, the shipping is then free to send back the product. This is done as long as it is within 30 days of receiving the item(s) and also the item(s) are unworn and unaltered in any way.
Please email Coronado.Dog.Beach@gmail.com with order information below and what you would like to exchange and we will send you a prepaid shipping label and form to include with with the items. Please allow up to 5 business days for us to process your exchange once it comes in and to get your exchanged items or store credit back to you.
For returns for a money refund: The customer is responsible for shipping the items back to us in unworn and unaltered condition within 30 days of receiving the product. Not doing so may result in a restocking fee. Please print and include the form below with your return. The amount refunded will go back on the card/service used to make the original purchase. Please allow up to 48 hours to see that process through to your bank from time of refund. Please email coronado.dog.beach@gmail.com and we will provide shipping instructions.
EXCHANGE INFORMATION
RETURN/EXCHANGE FORM ORDER # _____________________ ( ) RETURN or ( ) EXCHANGE NAME OF PURCHASER _________________________________________ YOUR EMAIL ___________________________________________________ YOUR PHONE # ________________________________________________ GUARANTEE First and foremost, we here at CDB take pride in not only the product we offer but the experience. Sometimes we do great, and sometimes we might miss – we’re human. But we stand by our product and service, so if you have any issues with your experience please contact us at Coronado.Dog.Beach@gmail.com immediately and we’ll get you squared away. FREE EXCHANGES (US ONLY) We understand online shopping can be annoying, so we help ease that pain by offering FREE exchanges for either new product or store credit for any US orders. You have 30 days to make an exchange as long as the product is unworn and in original condition. 1. Email us your order # and what products you are looking to send back, and we will email you a prepaid label to use. 2. Print and fill out this form (including exchange information below) and include with your items. RETURNS You have 30 days from purchase to return any products. Refunds will be made within 1 week of receiving the package and credited back to you via the original form of payment. 1. Print and fill out this form and include with your return. 2. You can email us your order # and what products you are returning and we can provide a shipping label for you, however a minimum of $9.99 will be deducted from your refund. You can ship the items back to us with your own shipping label at no extra cost from us.
Shipping information is same as initial order If different, please fill out below:
NAME ________________________________________________________________________________________________________ ADDRESS _____________________________________________________________________________________________________ CITY, PROVINCE, ZIP __________________________________________________________________________________________ COUNTRY ____________________________________________________________________________________________________ Product(s) you’d like in exchange – please include sizes as well: _____________________________________________________ ________________________________________________________________________________________________________________ REASON FOR RETURN/EXCHANGE ____________________________________________________________________________ ________________________________________________________________________________________________________________ ** If you have any questions, please email us at Coronado.Dog.Beach@gmail.com